8 Keys to Successful Construction Delivery – -Or Everything a Public Sector Facilities Management Professional Should Know
Repair, renovation, sustainability, and new build projects can be consistently delivered on-time, on-budget, with high quality, and to the satisfaction of all participants and stakeholders.
The process is not complex if the following key aspects are followed…
#1. Owners and facilities management professionals provide leadership and support.
Organizations of all sizes experience delays, low-quality services, and contract terminations. Minimizing these issues can only be accomplished with owner commitment to change from current ineffective and antagonistic practices.
#2. Integrate planning, procurement, and project delivery. Processes and participants from these
phases must be aligned from the start with a robust programmatic, process-centric
environment. LEAN integrated project delivery and LEAN job order contracting integrate
planning, procurement, and project delivery processes and teams.
#3. Develop and maintain a common data environment. Detailed, locally researched unit price cost
data is a core requirement. Scope of work, material, labor, equipment, and time requirements,
and cost visibility can all be clearly communicated to all participants.
#4. Include an Operations Manual/Execution Guide as part of all multiparty contracts. Define all
roles, responsibilities, workflows, and deliverables that clearly define mutually beneficial
outcomes for all participants and stakeholders.
#5. Consistently execute all projects via the same core process. A proven programmatic process,
properly and consistently executed, is the only way to mitigate variation. Contrary to common
belief, poor process and poor management are responsible for most failures, not employees or
services providers.
#6. Encourage collaboration, teamwork, and problem solving. Do not pit on person or team against
one another, do not “bid shop”. Focus upon building long-term, mutually beneficial relationships
and share risk as well as rewards.
#7. Leverage technology. Technology is best used as a tool to embed robust processes to enable
their consistent and efficient deployment and associated management.
#8. Continuously build internal and external knowledge and capabilities. Lack of domain expertise
is a core failure point. Mandate initial and ongoing training for all participants. Training should
be available in a diverse range of formats, areas, and levels. Also avoid exclusive reliance on
external “consultants” and/or “outsourcing” for program management or other mission critical
areas.
Four BT, LLC
Innovative LEAN Construction Delivery Solutions that Work!
www.4bt.us
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