List of Facilities Management Key Performance Indicators / Metrics:
(1) Thermal comfort (e.g. temperature, mean radiant temperature, humidity and air speed)
(2) Visual comfort (e.g. illuminance and glare)
(3) Acoustic comfort (e.g. reverberation)
(4) Indoor air quality (e.g. total volatile organic compound, CO2 level, concentration of radon)
(5) Percentage users dissatisfied
(6) Number of users’ complaints per year Financial
(7) Percentage cost of personnel
(8) Percentage cost of subcontractors
(9) Percentage of contractor cost
(10) Actual costs within budgeted costs
(11) Direct maintenance cost
(12) Breakdown severity
(13) Equipment replacement value (ERV)
(14) Maintenance stock turnover
(15) Percentage of maintenance material cost
(16) Percentage of corrective maintenance cost
(17) Percentage of preventive maintenance cost
(18) Percentage of condition based maintenance cost
(19) O&M cost per building area
(20) O&M cost per capacity of installation
(21) Cost of equipment added or replaced
(22) Energy expenditure per building area
(23) Energy expenditure per person
(24) Total safety and security expenditure
(25) Security expenditure per building area
(26) Security expenditure per person
(27) Building income per building area
(28) Total rentable value of the building Task and equipment related
(29) Work request response rate
(30) Scheduling intensity
(31) Manpower utilization rate
(32) Manpower efficiency
(33) Manpower utilization index
(34) Preventive maintenance ratio (PMR)
(35) Percentage of reactive (corrective) work
(36) Percentage of proactive (preventive) work
(37) Percentage of condition based maintenance work
(38) Percentage of improvement work
(39) Number of manhours per capacity of installation
(40) Number completed work orders per staff
(41) Area maintained per maintenance staff
(42) Quality of scheduling
(43) Schedule realization rate
(44) Schedule compliance
(45) Work order turnover
(46) Backlog size
(47) Urgent repair request index (URI)
(48) Corrective maintenance time
(49) Preventive maintenance time
(50) Response time for maintenance
(51) Percentage compliance with required response time
(52) Number of maintenance induced interruptions
(53) Failure/breakdown frequency (number of equipment faults per month or per year)
(54) Mean time between failures (MTBF)
(55) Mean time to repair (MTTR)
(56) Availability
(57) Efficiency of facilities
(58) Gross floor area under safety and security patrol Environmental
(59) Energy use index (EUI)
(60) Energy consumption per person
(61) Greenhouse gas emission per building area
(62) Energy audit
(Sources: British Standards Institution, 2007; Building Services Research and Information Association, 2011; Campbell, 1995; Chan et al., 2001; Electrical & Mechanical Services Department, 2007; Electrical & Mechanical Services Department and Environmental Protection Department, 2010; Hinks and McNay, 1999; Ho et al., 2000; Hong Kong Quality Assurance Agency, 2012; Lai and Yik, 2006; Lavy et al., 2010; Leung et al., 2005; Lukzkendorf and Lorenz, 2006; Muchiri et al, 2011; Parida and Chattopadhyay, 2007; Tsang et al., 1999; Vesela and Michael, 2001). Physical (impact on customer satisfaction)