Tech Won’t Save FM

Despite decades of technological advancement, facilities management (FM) fundamentally remains inefficient with respect to the lifecycle management of the built environment. A pervasive reliance on outdated processes and fragmented data systems means that organizations still grapple with a lack of real-time visibility into their portfolios regarding inventory, condition, and operational costs. This systemic deficit is further exacerbated by the absence of objective, granular local market cost data, leading to budgeting inaccuracies and an emphasis on costly, reactive maintenance rather than strategic, predictive upkeep. The prevailing disconnect between leadership and practitioners, coupled with a failure to integrate robust planning, procurement, and project delivery frameworks, ensures that risk management is hampered at every level of operation, from the portfolio down to individual work orders. Ultimately, without standardized, valid data and integrated intelligence, the industry continues to struggle with waste, hidden costs, and suboptimal asset performance.