Efficiency is driven by collaboration and construction collaboration requires common terms, as well as standardized, locally researched cost cost data, and LEAN delivery methods.
| activity – task or tasks that contribute to completion of deliverables (products and/or services) |
| agreement: a fully executed (signed by appropriate parties) between the demand organization and the provider of services and products that clearly describes requirements in sufficient detail, including conditions, costs, resources required, desired outputs, and associated workflows. |
| asset management: coordinated activity established by an organization to monitor, control, and realize value from physical items. |
| asset: a physical item that has potential or actual value to an organization. Examples: buildings, roadways, dams, bridges, utilities, mass transit, airports, equipment. |
| audit: systematic, independent documented, and verifiable process for obtaining evidence and evaluating it objectively to determine the extent to which the a product or service is providing intended results and/or meeting requirements. |
| benchmark: reference point or metric against which a process, product, or service can be measured. |
| benchmarking: process of comparing processes, performance, products, quality against practices/products of the a similar nature, under the same circumstances and with similar measures. |
| best practice; documented process or product developed by the user community, consisting of suppliers and end users working together for the purpose of establishing industry guidelines |
| built environment: buildings, land/landscaped areas, infrastructure and other construction works. |
| business case: document which summarizes the scope, benefits, costs and risks, of a proposed solution to a business/organizational. |
| business continuity: capability of the organization to continue delivery of products/services at a acceptable predefined levels following disruptive incident |
| competence / competency – ability to apply knowledge, skills, and tools to achieve intended results in a targeted area(s). Examples specific to facility management include: construction cost estimating, maintenance management, capital planning, space planning, project delivery, etc. |
| conformity: documented/confirmed fulfillment of a requirement. |
| continual improvement: recurring activity to enhance performance, and a key aspect of LEAN. |
| corrective action: action/service to eliminate the cause of a nonconformity and to mitigate recurrence. |
| deliverable: measurable and verifiable outcome, result or item to be produced within a specific time frame to complete a project or part of a project |
| demand organization: an entity which has a need and the authority to incur costs to have requirements met via services and/or products. |
| documented information; information required to be controlled and maintained by an organization and the medium on which it is contained. |
| due diligence: compilation, comprehensive appraisal and validation of information of an organization required for assessing accuracy, commercial integrity, financial stability and functional competence, and integrity at the appropriate stage of the agreement sourcing process. |
| effectiveness: extent to which planned activities are realized and planned results achieved |
| emergency preparedness: capability to take actions that will effectively mitigate the consequences of an unplanned event than negatively impacts and organization. |
| end user: person or organization which uses products and/or services from a supplier |
| entity: actual or abstract thing that exists, did exist, or might exist, including associations among these things |
| facility management, facilities management, FM: organizational function which integrates people, place,processes, technologies, competencies, business domains for the purpose of improving outcomes, including quality, service availability, productivity, comforts, safety, satisfaction, and return on investment in support of the organizational mission. |
| facility process: an integrated workflow developed a and/or managed by a facility management. |
| facility service: support provision to the primary activities of an organization delivered by an internal or external providers. |
| infrastructure system: facilities, physical equipment, built structures, and associates services and products and processes needed for the operation of an organization. |
| in-source: an arrangement to move external service/product provisions to internal resources/products. |
| internal service provision, in-house service provision: delivery and management of by staff employed by the demand organization |
| key performance indicator, KPI: measure that provides essential information a product or service is meeting predefined defined requirements. |
| life-cycle cost: total costs (in present-value terms) expected to be spent on an asset during its operational existence, inclusive of demolition/recycling. |
| management system; set of interrelated or interacting elements of an organization to establish policies and objectives and processes to achieve those objectives. |
| measurement: process to determine a value |
| method statement: a document in which the service provider translates the demand set out in the specification and service level agreement into a delivery plan with resources, allocations and methodologies. |
| mobilization: phase to establish and implement all resources, tools, materials, information, information and procedures prior to taking full responsibility for the facilities services and or construction services to be delivered as specified in the agreement. |
| monitoring: determining the status of a system, process, product, or service/activity. |
| need/requirement: a stated or implied expectation, specific (stated, for example in documented/written or abstract, from the demand organization which is essential to enable the achievement of the core purpose and key objectives and goals. |
| nonconformity: non-fulfillment of a requirement. |
| objective: result to be achieved |
| open cost: transparent exchange of relevant information cost information between the facility management/construction/AE service provider and the demand organization |
| operational level; level at which activities are performed in a routine way in support of the organization’s unctions |
| organization: person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives and goals (examples: sole-proprietor, corporation, firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or private). |
| performance: a measurable result of an activity/product/service. |
| policy: intentions and direction of an organization, as formally expressed by its senior management. |
| primary activities: actions that constitute the distinctive and indispensable competencies of an organization in its value chain |
| process: set of interrelated or interacting activities which transforms inputs into outputs |
| quality: degree to which a set of inherent characteristics of an object fulfills organizational requirements. |
| real estate / real property: land and/or buildings and/or physical structures. |
| risk: effect of uncertainty |
| service level agreement, SLA: document which has been agreed between the demand organization and a service/product provider that defines performance, metrics, and conditions of associated with the service/product. |
| service level: complete description of requirements of a service, product, technology process or systems with their defined characteristics and defined metrics that quantitatively define performance. |
| service provider organization: a provider that delivers one or more facility services hat is internal or external to the demand organization |
| service: time-perishable, intangible activity performed for an entity. |
| specification(s): detailed description of the required performance, and/or technical requirements for services and/or products and processes set out by the demand organization to make clear to the service provider the requirements to be fulfilled. |
| strategic level; level at which an organization defines its objectives and policies and plans and assesses how to achieve its goals. |
| support service: an activity delivered in support of a core business/service of the organization. |
| sustainability; state of the global system, including environmental, social and economic aspects, in which the needs of the present are met without compromising the ability of future generations to meet their own needs |
| system – contained set of interrelated processes, products, technologies and/or procedures. |
| tactical level; level at which an organization plans and manages the specific mechanisms and resources for operational delivery of products/services. |
| vision: description of what an organization wants to be and how it wants to be seen by stakeholders. |
| work station: location containing furniture and supporting equipment (telephony, IT and power connections), specifically designed or suitable for work-related activities and is suitable for current use. |
| workplace: physical location where work is performed. |
| zero-based budget; methodology which uses detailed asset lists and engineering and performance standards to assess resource, and market unit costs to create a total budget without reference to previous expenditure levels. |
Construction Collaboration Requires Common Terms to drive productivity, satisfaction, quality, and overall better outcomes.
