METRICS for LEAN Operations Maintenance Management
LEAN Operations Maintenance Management improves use of existing resources and better supports organizational needs.
METRICS for LEAN Operations Maintenance Management provide ongoing performance measurement to support informed, information-based, decision making and help to maximize the use of available resources
From a generic perspective, an effective measurement system includes:
- Clearly defined, actionable, and measurable goals.
- Key performance indicators that monitor the overall administration of O & M program, as well as individual projects / task orders, and all associated workflows, deliverables, and outcomes.
- Established baselines enabling measurement of historical and current progress.
- A basis of timely, accurate, repeatable, and verifiable information based upon standardized terms, definitions, and data architectures
- Applicable reporting and feedback systems to support continuous improvement of processes, practices, and outcomes.
- Leading Indicators (forecast future trends inside and outside the organization) as well as lagging indicators
- Objective and unbiased information (not subject to manipulation) that is normalized (can be benchmarked against other organizations, departments, locations)
- Statistically reliable
- Unobtrusive (not disruptive of work or trust)
- Appropriate (measures the right things)
- Quantifiable
- Verifiable/auditable.
The importance of performance measurement cannot be understated. It is a fundamental element of any successful O & M program.
Specific O & M performance indicators (sample listing only)
- Annualized Total Cost of Ownership (TCO) per building per gross area = Rate per square foot
- Annualized TCO per building/Current replacement value = Percent of Current Replacement Value (CRV)
- Annualized TCO per building/Net assignable square feet = Cost rate per net assignable square feet per building
- Annualized TCO per building/Non-assignable square feet = Cost rate per non-assignable square feet per building
- Annualized TCO per building/Building Interior square feet = Cost rate per interior square foot per building
- Churn Rate
- Utilization Rate
- AI (Adaptation Index) or PI (Programmatic Index) = PR (Program Requirements)/CRV (Current Replacement Value)
- Uptime or Downtime = Defined in percent, as amount of time asset is suitable for the program(s) served.
- Facility Operating Gross Square Foot (GSF) Index (SAM Performance Indicator: APPA 2003)
- Custodial Costs per square foot
- Grounds Keeping Costs per square foot
- Energy Usage is expressed as a ratio of British Thermal Units (BTUs) for each Gross Square Foot (GSF) of facility, group of facilities, site or portfolio = British Thermal Units BTUs / Gross Area GSF
- Utility Costs per square foot
- Waste Removal Costs per square foot
- Facility Operating Current Replacement Value (CRV) Index = Facility Operating CRV Index = Annual Facility Maintenance Operating Expenditures ($)/Current Replacement Value ($) (SAM Performance Indicator: APPA 2003)
- Facility Operating GSF Index = Annual Facility Maintenance Operating Expenditures ($)/Gross Area (GSF)
- Planned/Preventive Maintenance Costs per square foot
- Emergency Maintenance Costs as a percentage of Annual Operations Expenditures.
- Unscheduled/Unplanned Maintenance Costs as a percentage of Annual Operations Expenditures.
- Repair costs (man hours and materials) as a percentage of Annual Operations Expenditures
- FCI (Facility Condition Index) = DM (Deferred Maintenance) + CR (Capital Renewal)/CRV (Current Replacement Value)
- Recapitalization Rate, Reinvestment Rate
- Deferred Maintenance Backlog
- Facilities Deterioration Rate
- AI (Adaptive Index) or PI (Programmatic Index) = PR (Program Requirements)/CRV (Current Replacement Value)
- FQI (Facility Quality Index) or Quality Index or Index = FCI (Facility Condition Index)+ AI (Adaptive Index)
- Capital Renewal Index = Annual Capital Renewal and Renovation/Modernization Expenditure ($)/Current Replacement Value ($)Emerging Issues
LEARN MORE about METRICS for LEAN Operations Maintenance Management …
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O & M Checklists
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JOC, Job Order Contracting, is a proven LEAN Construction Delivery Management Method capable of delivering… financial transparency, collaboration, and 90%+ of projects on-time, on-budget, and to everyone’s satisfaction! Learn more at www.4BT.com