Facilities Management Key Performance Indicators

Facilities Management Key Performance Indicators (KPIs) provide objective analysis of select aspects of the built environment.

KPIs are essential to facilities management, as the old axiom goes, “you can’t manage what you don’t measure”.

While benchmarks against peer organizations are important, the collection and analysis of actual current and actionable information is preferable.

The following terms, definitions and KPI’s are relevant to life-cycle management of the built environment and may be useful to your organization.

1. Number of service requests per time period.
2. Number/percentage of service requests completed versus requested.
3. Number/percentage of service requests completed per established timeframe
4. Number of contractor estimates issued.
5. Number/percentage of contractor proposal requests received on time.
6. Average time from RFQ to receipt of contractor estimate.
7. Average variance between owner estimates and contractor estimates.
8. Number/percentage of change orders.
9. Total value of change orders.
10. Average project delivery time versus project size.
11. Quality/satisfaction of work performed.
12. Average dollar value of renovation, repair, maintenance work.
13. Annualized Total Cost of Ownership (TCO) per building per gross area = Rate per square foot
14. Annualized TCO per building/Current replacement value = Percent of Current Replacement Value (CRV)
15. Annualized TCO per building/Net assignable square feet = Cost rate per net assignable square
    feet per building
16. Annualized TCO per building/non-assignable square feet = Cost rate per non-assignable square
    feet per building
17. Annualized TCO per building/Building Interior square feet = Cost rate per interior square foot per
    building
18. Churn Rate = The total number of moves made within a 12-month period divided by the number of occupants
    during the same period.
19. Utilization Rate = = Occupied Space/Facility Usable Area
20. AI (Adaptation Index) or PI (Programmatic Index) = PR (Program Requirements)/CRV (Current Replacement Value)
21. Uptime or Downtime – Defined in percent, as amount of time asset is suitable for the program(s)
    served.
22. Project Soft Cost Index = Soft Costs/Adjusted Total Actual Project Cost
23. Estimating Index = Actual Time or Costs/Estimated Time or Costs
24. Custodial Costs per square foot
25. Grounds Keeping Costs per square foot
26. Energy Costs per square foot
27. Energy Usage = British Thermal Unit/Gross Area = BTUs/GSF
28. Utility Costs per square foot =
29. Waste Removal Costs per square foot
30. Facility Operating Current Replacement Value (CRV) Index = Annual Facility Maintenance Operating Expenditures ($)/Current Replacement Value ($)
31. Facility Operating GSF Index = Annual Facility Maintenance Operating Expenditures ($)/Gross Area (GSF)
32. Planned/Preventive Maintenance Costs per square foot
33. Emergency Maintenance Costs as a percentage of Annual Operations Expenditures.
34.  Unscheduled/Unplanned Maintenance Costs as a percentage of Annual Operations Expenditures.
35. Repair costs (man hours and materials) as a percentage of Annual Operations Expenditures
36. AI (Adaptive Index) or PI (Programmatic Index) = PR (Program Requirements)/CRV (Current Replacement Value)
37. FQI (Facility Quality Index) or Quality Index or Index = FCI (Facility Condition Index) + AI (Adaptive Index)
38. Capital Renewal Index = Annual Capital Renewal and Renovation/Modernization Expenditure ($)/Current Replacement Value ($)

Via WWW.4BT.US – Leading provider of LEAN Construction Delivery Solutions, including Job Order Contracting.

KPI Categories – Physical, Financial, Task/Equipment Related, Environmental, Health/Life/Safety/Legal…